Our Stakeholder Map and Relations with Stakeholders

STAKEHOLDER RELATIONS AND MANAGEMENT

As Aromsa, we aim to transform not only our Company but also the food and flavour ecosystem through a shared wisdom approach. One of the cornerstones of Aromsa’s sustainability approach is its understanding of strong and multi-dimensional stakeholder management. Our internal and external stakeholders are defined as any individuals, institutions and groups that have an impact on our business processes or are affected by our decisions.

We maintain our relationships with each group of stakeholders according to the principles of mutual trust, transparency and long-term cooperation. We communicate regularly with our stakeholders, listen to and evaluate their expectations, and integrate them into our sustainability strategy. We develop innovative, environmentally friendly and ethical solutions by entering into proactive collaborations with our stakeholders.

Our Main Stakeholder Groups

• Employees
• Customers
• Suppliers
• Academic Institutions
• Non-governmental Organizations
• Memberships and Associations
• Public Institutions
• Society
• Media and Press
• Board of Directors and Shareholders
• Culture and Art Stakeholders
• Social Initiatives

We utilize the expectations and satisfaction levels of our customers, employees, suppliers, business partners and society as inputs in our continuous improvement efforts. We create action plans based on the data derived from periodic surveys conducted among our key stakeholder groups, and we work on further enhancing our service quality and improving our business processes.

Voices of, and Conversations with Key Stakeholders
Separate conversations are conducted throughout the year with all stakeholder groups (e.g., ‘Voice of Suppliers’ for suppliers; ‘HR Listens’ for employees; ‘Voice of Customers’ for customers).

We collect information on topics such as our stakeholders’ discontent, expectations, collaboration areas, and sustainability efforts, and use the collected information as input into our strategies.

Customer Relations

We manage customer relations not just as a commercial process, but as a sustainable partnership based on mutual trust. This approach, which aims to exceed expectations, combined with R&D power, customer orientation and ethical production approach, brings long-term success and satisfaction.

We view our customers not only as buyers to whom we offer products, but also as strategic business partners with whom we create value together. We consider customer satisfaction to be the cornerstone of our sustainable success; accordingly, we structure all our processes to meet customer needs and expectations in a complete and quick manner.

We not only establish a supplier-customer relationship with our customers, but also work together in product development processes and provide them with technical support. We act as our customers’ R&D and solution partner. We manage product development processes end-to-end by assigning a dedicated customer representative and project team to each customer.

We begin every new collaboration with a detailed analysis aimed at understanding our client’s market goals, product vision, and quality expectations.

Customer-Specific Product Development: Thanks to Aromsa’s strong R&D and innovation capabilities, we are able to develop tailored solutions for our customers.

Legal and Quality Compliance: Compliance with local and international food regulations, quality documentation and traceability data are shared transparently in line with customer needs.

Sustainability Awareness: In response to increasing environmental and social expectations, we act proactively in developing natural and ethically sourced products and offering formulas with a low environmental impact.

We establish long-term business partnerships with our customers and guide our work through regular meetings and assessments. We effectively use our periodic customer satisfaction surveys and suggestion and complaint management system based on a continuous improvement approach in customer relations management.

CHANNELS OF COMMUNICATION WITH STAKEHOLDERS

We are conducting stakeholder communications in a multi-stakeholder, multi-channel, interactive and strategic structure rather than using a one-way flow of information. In this context, we organize one-on-one meetings, information meetings, and training programs, and also create opportunities to share experiences by meeting with our industry stakeholders at summits, workshops, and conferences.

Collaboration with Wastespresso

Our micro-waste management efforts, carried out in collaboration with Wastespresso, focus on reducing our carbon footprint by recovering coffee waste as raw material instead of traditional disposal methods.

We carried out a project aiming to recover, instead of traditional disposal, coffee waste as raw material in a way that reduces carbon footprint.

Sources of emission were reviewed, including emissions from transportation of coffee waste, recovery of coffee waste for use as raw materials, production of the plastics added to the raw materials, and disposal of the resulting waste.

Emissions that would occur if coffee waste was directly disposed instead of being recovered for use as raw materials and plastic raw material emissions that would occur if coffee waste were recovered and used as raw materials were calculated and compared to establish emission reductions. Both the reduction in demand for plastic raw material production and the reduction in disposal of high-carbon organic waste were reflected taken into account in the calculation of the total carbon footprint reduction.

The data provided in the table include data from our location in Gebze OIZ for the period from September 2023 to June 2025:

As a result of the sustainability efforts carried out within our company, we have significantly reduced our environmental impact. Thanks to the efficiency and improvement projects undertaken during this period, we have achieved a total emission reduction of 2,071.86 kg of carbon dioxide equivalent (CO₂e). This reduction is equivalent to consumption of approximately 827 litres of gasoline or the positive impact of reforestation of 8,391 m² of land. This contribution is also equivalent to the carbon sink capacity of 35,22 seeds growing into a 10-year-old tree or the recycling of 89,09 large garbage bags of household waste. These concrete results are a reflection of our sustainability vision and we are committed to work with the same determination to fulfil our responsibility to leave a more liveable world to future generations.