Proactive Risk and Crisis Management
A holistic approach to corporate risk management
SDGs We Contribute to
Our Risk Management Approach Based on International Standards
At Aromsa, we classify our corporate risks under four main categories, i.e. financial, strategic, external environment and operational risks, and carry out systematic assessments under each category. In this context, the ISO 31000 Corporate Risk Management Standard and the EFQM Excellence Model constitute the fundamental sources of reference for our strategy.
At the operational level, we analyse our risks and opportunities according to:
- ISO 9001 Quality Management
- ISO 14001 Environmental Management
- ISO 50001 Energy Management System
- Food Safety Management System
- ISO 45001 Occupational Health and Safety
- ISO 10002 Customer Satisfaction
- ISO 27001 Information Security
standards on a per process basis and review them every year.
At Aromsa, risk management is not limited to internal processes but is carried out from a broader perspective encompassing our entire ecosystem. In addition, with a sense of responsibility derived from being an industry leader organization, we closely monitor the legislation in the operating countries as well as the legislation applicable to the fields of activity of our business partners, proactively adapting to changes in regulations.
In an increasingly complex global risk environment, we aim to establish a flexible and resilient organizational structure by developing strategic scenario studies and early warning mechanisms in areas such as climate change, resource scarcity, digitalization and supply chain vulnerabilities.
Risk and Crisis Management Processes
Within the scope of production processes, we conduct analyses based on the HACCP system to identify quality and food safety risks, and we establish and continuously monitor critical control points. Our food safety management system that conforms to BRCGS and AIB standards is designed to control all risks that threaten food safety, including primarily physical, chemical and biological risks.
We mitigate supply chain risks by utilizing multi-supplier systems and alternative local and global vendors. We make scenario-based preparations against external risks, such as geopolitical developments, climate crisis, and logistic bottlenecks, and monitor supply performance in real time with digital monitoring systems.
Within the scope of environmental risks, we measure and control our environmental impact through tools such as efficient use of energy and water resources, emission and waste management systems, and carbon footprint analyses.
For crisis management, we activate rapid response mechanisms involving relevant units in line with established crisis scenarios and communication protocols. During the pandemic, the emergency process was tested in a live environment where the process was successfully managed by taking several actions such as remote working, hygiene protocols, flexible production structure, and allocation of backup personnel.
Scenario-based proactive risk measures
Holistic Risk Assessment Structure
At Aromsa, we carry out the processes of identifying, managing and monitoring risks and developing relevant policies through a multi-stakeholder structure working under the coordination of senior management. Crisis and risk management processes are organized under the responsibility of the Crisis Management Committee.
While the Chairman of the Board of Directors chairs the Crisis Management Committee, the team members consist of managers from relevant units.
Thanks to this structure, all risk areas, from loss of reputation to business continuity, from production to communication, from human resources to food safety, are evaluated in an integrated manner, and scenario-based plans are implemented to ensure quick action. At the same time, the Committee offers the flexibility to be restructured when necessary.
In addition, press releases and public announcements within the scope of crisis communication are prepared under the responsibility of the Corporate Communications and Marketing Department, and the process is supported by a holistic communication strategy.
At Aromsa, the risk assessment process is carried out in a holistic and systematic structure that includes identification, analysis and prioritization of risks. The process is led in full cooperation between departments with the internal know-how, stakeholder opinions and currently available data.
Business Continuity Risks and Measures Taken
As Aromsa, we have created our risk definitions by identifying business continuity risks in 7 main areas to ensure business continuity in our offices and production facilities and to prevent any disruptions in our operations. We closely monitor potential risks that may affect operational continuity, and aim to minimize risks with a proactive approach based on risk analyses by taking action before risks happen.
| Risks | Definition of Risk | Measures Taken by Aromsa |
|---|---|---|
| Supply Chain Disruptions | Breaks in global supply chains, delays in accessing critical raw materials | Multi-supplier strategy, diversification with local and alternative sources, supplier sustainability assessments, stock optimization |
| Disruptions in Energy and Water Supply | Utility problems such as energy outages and water shortages may affect production continuity. | Sustainable solutions such as technological investments, energy and water consumption monitoring systems, emergency generators and rainwater recycling for efficient use of resources |
| Climate Change and Extreme Weather Events | Weather events such as floods, droughts and temperature fluctuations can complicate production, logistics and agricultural raw material supply. | Climate risk scenarios, geographic supply analyses, raw material traceability, environmental impact mitigation projects |
| Information Security and Digital Risks | Cyber attacks, system failures or data loss can result in disruptions in production automation and communications. | ISO 27001 Information Security Management System, regular penetration tests, backup systems and digital awareness training |
| Workforce and Competency Risk | Access to specialized workforce, loss of competency or high employee turnover may affect business continuity. | Talent management programs, technical training investments, HR policies that increase employee loyalty |
| Regulatory and Compliance Risks | Sudden changes in local and international regulations (e.g.: food safety, environment, export procedures). | Expert teams for regulatory monitoring, continuous audit processes, cooperation with national and international organizations |
| Crisis Situations (e.g. pandemics, fires, accidents) | Disruptions in operations due to sudden crises. | Crisis Management Committee, business continuity scenarios, remote working arrangements, quick communication protocols |